Regulatory Requirements Codes of Practice & Guidance for Managing Concerns & Complaints

Regulatory Requirements, Codes of Practice and Guidance for Managing Concerns & Complaints

Presentation and Handout.

Both files editable.

Presentation (26 slides)
Aims and Objectives
Introduction
Health and Social Care Act 2008
Care Act 2014
Date Protection Act 2018
Public Interest Disclosure Act 1998
CQC
Fundamental Standards
Why Care Services Need Laws and Standards in Relation to Complaints and Concerns
Confidentiality and Data Protection in Complaints Handling
Whistleblowing
The Role of the CQC in Monitoring Complaints
References

Word Document

Handout

HSC Training Link
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