Person Centred Practice for Positive Outcomes Unit 505 LO7

Level 5 Management and Leadership Qualifications - Person Centred Practice for Positive outcomes Unit 505 LO7 - WORD DOCUMENT pack covering underpinning knowledge.

All documents cover underpinning knowledge for learning objective LO7.

All files editable - can be used as handouts or as trainer aides.

PACK CONTENTS (ALL WORD DOCUMENTS):
LO7 The importance of managing concerns and complaints in adult care
LO7.1 Systems and processes to manage concerns and complaints and how these link to risk management and safeguarding
LO7.2 Embedding Regulatory Requirements Codes of Practice and Guidance for Managing Concerns and Complaints within Organisational Systems and Processes
LO7.3 Why those who use services may be reluctant to raise concerns or complaints
LO7.4 Promoting a culture where attitudes and approaches ensure concerns and complaints directly influence service improvement
LO7.5 Supporting team members to understand systems and processes relating to concerns and complaints
LO7.6 Ensuring information and support is in place to enable those using services and their carers to raise concerns and make complaints when they wish to do so

HSC Training Link
Training Resources for Health and Social Care

Supplying training resources for the health and social care sector since 2004.

Resources purchased are emailed to you via Zip Folder attachment or via Microsoft 365 link (your choice).

All packs are written in a generic style and can easily be adapted to suit your own specific training delivery.

Secure payments via PayPal Merchant Commerce Platform.

You do not need a PayPal account to use this payment
gateway.