Managing Conflict Situations

£2.39 inc. tax

10 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK

This is the handout from Session 6 of the Conflict Resolution full pack.

MANAGING CONFLICT RESOLUTION

Patterns of behaviour
Models of patterns of behaviour
Betari's concept
The Aggression Continuum TM
Betari's box attitude and behavioural cycle
Conflict cycle
Patterns of behaviour
Identifying ego states
The Aggression Continuum TM
Warning and danger signs
Impact factors
Risk assessment
Distance and safe distances
Reactionary gap
Fight or flight
Duty of care
PALMS
the law
Reasonable force

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