Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

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Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings - Unit Resource - Handout number 2

29 Page Handout

Be able to meet the communication and language needs, wishes and
preferences of individuals

Communication and language needs of individuals: home language; preferred
method
Sensory difficulties
Preferences based on e.g. beliefs, values, cultural variations, age, gender;
Additional learning needs; physical disabilities
Communication methods
Verbal including vocabulary
Linguistic tone
Pitch
Non-verbal
Eye contact
Touch,
Physical gestures,
Body language behaviour
Written;
British sign language
Makaton
Braille
Finger spelling
Pictures and symbols
Technological aids
Minicom
Telephone relay systems
Human aids
Interpreters,
Translators
Knowing when and how to seek advice
Awareness of barriers
Understanding own strengths and weaknesses relating to communication skills
Support from colleagues; manager, supervisor
Special educational needs co-ordinator (SENCO)
Specialists
Speech and language therapists
Sign language specialists
Occupational therapists

This handout covers every topic in the unit specification learning outcome 2.

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