Conflict Resolution - Role of Communication

10 Page Handout (Word Document). YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL CONFLICT RESOLUTION PACK

This is the handout from Session 3 of the Conflict Resolution full pack.

UNDERSTANDING THE ROLE OF COMMUNICATION

Conflict situations in health and care settings
Understanding the importance of communication
Verbal communication
Vocal communication
Mehrabian principle
Using verbal and non verbal communication
Non-defensive communication
Disarming defensiveness
Tone of voice
Accoustic patterns
Expression
Body language
Negative body language
Cultural awareness
Communication models
Types of communication models

Editable document.

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