Complaints - Introduction to

Single PowerPoint. YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL COMPLAINTS PACK

Presentation - Introduction to Complaints (34 slides) – Slide Titles:

Legislation
Principles of Good Complaint Handling
Good Practice
Listening
Feedback
Making Information Accessible
Effective Complaints Materials,
Initial Contact
Keeping People Informed
Advocacy Support
Expectations of the Complainant
Next Steps
Other Important Things
Rights
NHS Constitution
Local Government Ombudsman
Care Quality Commission
Summary
References

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