Complaint Management

Single PowerPoint. YOU DO NOT NEED TO BUY THIS IF YOU ARE BUYING THE FULL COMPLAINTS PACK

Presentation - Complaint Management (42 slides) - Slide Titles

Introduction
Social Care Providers
Fundamental Standards
HSCA 2008: 2014 Regs: Reg 16
Regulation 16(1)
Regulation 16(2)
Other legislation
Regulation 13 safeguarding
Regulation 12 safe care and treatment
Effective complaint management
Promoting rights and choices
Summary
References

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